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565 Green Lanes, Harringay Ladder, London N8 0RL UK
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Terms and Conditions

Agreement

You are designating DEMSA ACCOUNTANTS as your chosen accountants, responsible for acting on your behalf in all affairs concerning the services you’ve selected and your interactions with HMRC. This arrangement constitutes a mutual agreement between the parties involved. Any alterations or adjustments to this arrangement can solely be made through a written agreement endorsed by both parties.

Changes to Terms

We strive to provide you with the best possible service and experience. As a result, these Terms & Conditions may be subject to change from time to time. We will notify you of any modifications to these terms, and such changes will become effective upon their posting on our website or through other appropriate means. We recommend that you regularly review these terms to stay informed of any updates.

Notification of Changes

In the event of any changes to these terms, we will make reasonable efforts to notify you in advance. This may include sending you an email or other electronic communication to the address you have provided to us. We will also indicate the effective date of the updated terms. By continuing to use our services or accessing our website after the effective date of any changes, you indicate your acceptance of the revised terms.

Options in Case of Disagreement

If you disagree with any changes to these terms and wish to discontinue using our services, you may choose to terminate our agreement as outlined in the “Agreement of Terms and Cancellation” section of this document. We understand that you may have concerns, and we are committed to addressing any questions or issues you may have regarding the updated terms.

Access to and Use of the Website

We possess ownership or licensing rights to all intellectual property featured on this website, including text, trademarks, data, graphics, layout, logos, images, music, audio materials, clips, films, moving images, algorithms, product details, and software – whether published or made available on the website periodically.

In accordance with these terms of use, we extend to you a restricted, temporary, revocable, and non-exclusive license to access, browse, and use this website for your personal and non-commercial purposes exclusively.

Aside from the stipulated limited license (or as necessitated by applicable laws), no portion of this website can be utilized, reproduced, copied, sold, duplicated, accessed, modified, or otherwise exploited, whether in its entirety or partially, for any intent without our prior written consent. Specifically, you are prohibited from republishing any part of this website on another platform, within any other medium (be it print, electronic, or otherwise), or as part of any commercial service, without obtaining our prior written authorization. All the intellectual property rights outlined above continue to be owned by either us or our licensors.

Termination or Suspension of Your Access to the Website

We retain the right, without prior notification, to permanently or temporarily take the following actions for any reason:

  • Cease, suspend, or deny your access to this website, whether in its entirety or partially.
  • Revoke your authorization to link to this website.
  • Alter or delete any content present on the website. In such scenarios, any liability – inclusive of our directors, employees, or other representatives – for any resultant losses arising from content removal or editing, as well as your constrained usage or inability to use this website (completely or partially), is excluded to the extent legally permissible.

Respect at Work

Our steadfast dedication lies in fostering a constructive and optimistic working environment for both our staff and clients. Our personnel will consistently extend courteous and respectful treatment towards you. In reciprocal measure, we expect you to treat our staff members with the same level of politeness and respect. Should circumstances warrant, and it is reasonably assessed that you are exhibiting rudeness, aggression, or abuse towards any staff member, we retain the prerogative to promptly cease all communication with you and relinquish our role as your accountant.

Confidentiality

The safeguarding of our client’s information confidentiality is of utmost importance to us. The financial documents, statements, and reports that we formulate are intended solely for your internal business purposes or to fulfill specific legal obligations. Sharing these documents with any external parties necessitates your explicit approval.
If you wish to designate a representative to communicate with us on your behalf, we kindly ask for written authorization from you. Please contact us for further details.

Conflicts of Interest and Independence

Throughout our engagement with you, it’s important to note that we retain the right to provide services to other clients whose interests may intersect or potentially conflict with yours. We want to assure you that in the event of any such conflict of interest coming to our attention and impacting you, we will promptly inform you. We have established precautionary measures that can be implemented to ensure the safeguarding of various clients’ interests when conflicts emerge. However, if situations arise where conflicts cannot be managed to preserve your interests, we regret to inform you that we will be unable to continue delivering further services.
In the event of a conflict of interest arising—whether between multiple clients or in the context of delivering various services to a single client—we will take all necessary actions to address and manage the conflict effectively.

Payments

Upon registering with us, should we identify any pending tasks from prior periods, we will promptly get in touch to seek your guidance on whether you would like us to provide a quotation for the associated work. A prior period pertains to a period ending before the present date. To illustrate, if today were the 1st of May 2016, and a self-assessment was due for the period spanning from 6th April 2015 to 5th April 2016, it would constitute a prior period.
In order to account for inflation and escalating costs, there will be periodic adjustments to our fees. We will provide you with advance notice of any fee increments, with a minimum lead time of 14 days.
The quotation you receive is founded upon the information you have furnished to us regarding both you and your business. In the event of alterations to your business circumstances, we reserve the right to adapt our fees to align with these changes. For instance, if your business’s turnover bracket, on which the initial quotation was based, undergoes an increase or decrease, corresponding fee adjustments will be made. Similarly, should you expand your engagement to encompass more employees for payroll services than initially quoted, the fee will be modified accordingly. For an itemized breakdown detailing the calculation of our fees, kindly request a pricing guide from our team.

Late Payments

For balances that remain unpaid and are overdue by a period exceeding 90 days, we retain the prerogative to impose interest at a rate of 8% above the prevailing base rate on an annual basis. This interest will continue until we receive full payment or engage in correspondence with you to address and rectify the situation.

For individuals operating as sole traders or as part of partnerships, the accountability for any unsettled balances owed to us rests upon the business proprietors. In the case of limited companies, the ultimate responsibility lies with the director who affixed their signature to the registration form.

Authorisation

Upon receipt of your registration form, we will initiate a request for an authorisation code to be dispatched to you by HMRC. It is essential that any codes received from HMRC are promptly forwarded to us to avert any unwarranted delays in your work proceedings.

Following your successful registration with us, we will conduct an identity verification process as mandated by Anti-Money Laundering regulations. This process may encompass a credit search, which we will undertake with your consent. It’s important to note that this search is a non-intrusive one, having no impact on your credit score whatsoever. It’s worth mentioning that we do not undertake this examination to evaluate your creditworthiness.

Similar to other professional service firms, we are obliged to identify and authenticate our clients in accordance with the anti-money laundering legislation of the UK. In most cases, we cannot commence work until this requisite has been fulfilled. We may requisition certain information and documents from you, which we will retain for these purposes, and may also conduct searches through relevant databases including identity verification software.

Referral Fees

We engage with selectively chosen affiliates who manage supplementary services provided to our clients. On certain occasions, we might receive referral fees from these affiliates for the services they receive through our collaboration. By utilizing our services, you provide consent for us to retain any referral fees that arise from these arrangements.

Third Party Links

This website might include hyperlinks to websites operated by third parties. It’s important to note that we neither assume responsibility for nor endorse the content of these third-party websites. Should you opt to visit any of the linked third-party websites from this platform, you do so entirely at your own risk.

Communication

Unless specific instructions are provided by you to the contrary, we may opt to communicate with you and third parties through email or other electronic methods, as deemed suitable. Please be aware that it remains the recipient’s responsibility to carry out virus checks on emails and attachments.

It is important to recognize that electronic communication entails certain inherent risks, including the possibility of non-receipt, delayed receipt, unintended misdirection, or interception by third parties. To mitigate the risk of viruses or potentially harmful elements being transmitted through emails or electronic storage devices, we employ virus-scanning software. Nevertheless, it’s essential to acknowledge that electronic communication is not entirely impervious to security breaches. We cannot be held accountable for damages or losses arising from viruses, or for communications that become corrupted or modified after dispatch. Furthermore, we disclaim liability for complications or inadvertent errors associated with this mode of communication, particularly concerning commercially sensitive information. These risks are inherent when embracing enhanced efficiency and cost-effectiveness. If you choose not to assume these risks, please inform us, and we will use paper mail for communication unless electronic submission is obligatory.

Any communication dispatched by us to you via postal mail is deemed to be delivered to your postal address two working days subsequent to the day the document was sent.

Professional Clearance

If you have conducted business activities and have previously enlisted an agent to oversee your accountancy and/or taxation matters, we will make contact with that agent to obtain Professional Clearance and access historical data. This process will be initiated upon your engagement as a client of DEMSA ACCOUNTANTS.

Agreement of Terms and Cancellation

This agreement shall remain in effect commencing from the day we receive your duly completed registration form. Either party reserves the right to modify or cease our authorization to act on your behalf at any juncture without incurring penalties, unless such termination transpires prior to the inaugural monthly payment. In such an occurrence, administrative fee of £30 will be applied to cover incurred costs.

Notification of termination must be furnished in written form or via email. Reimbursement of monthly payments will not be facilitated under any circumstances, nor can they be transferred, regardless of service usage or the completion of your year-end procedure.

Please be aware that these terms and conditions may be subject to change over time. Any alterations will be communicated to you promptly.

In the event of an indemnity claim arising in relation to direct debit payments that were due, the corresponding amount, along with a charge of £30 to cover indemnity-related expenses incurred by our direct debit agency, shall become immediately payable to us.

Jurisdiction

The application of these terms of use and/or your utilization of the website will be governed by and interpreted in accordance with the laws of England. Exclusive jurisdiction over any potential disputes that may emerge shall lie with the English courts.